Senior Technical Support Specialist

1 day ago

Faisalabad City Tehsil, Pakistan beBeeTechnical Full time $80,000 - $100,000
About this Role

The Senior Technical Support Specialist is responsible for providing high-level technical support to internal and external customers.

This position requires a deep understanding of our products, analytical skills to diagnose and troubleshoot complex technical issues, and excellent communication and collaboration skills to work effectively with different teams.

Key Responsibilities:
  • Manage and resolve high-priority technical cases for our support team.
  • Collaborate with engineering teams to identify and address technical issues affecting customers.
  • Drive process improvements in our technical support operations by analyzing customer trends and developing new support procedures.
  • Create and maintain accurate technical documentation for internal and external use.
  • Mentor and train junior support engineers to enhance their skills and expertise.
Requirements:
  • Minimum 3 years of experience in technical support or a related field.
  • Excellent problem-solving and communication skills.
  • Strong analytical skills to diagnose and troubleshoot complex technical issues.
  • Ability to work well in a team-oriented environment.

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