Training Professional Facilitator

2 days ago

Gujranwala, Punjab, Pakistan beBeeProfessional Full time $60,000 - $90,000
About Our Team

We bridge geographic gaps to empower full-time employment and fair wages globally. Our HR ecosystem seamlessly connects talented individuals with North American businesses worldwide.


Job Overview

This role harmoniously combines high-energy facilitation, individualized support, program management, and instructional refinement to address evolving business needs.


You will play a pivotal role in delivering impactful training and professional learning experiences to associates in the U.S. healthcare and insurance domain.


Main Responsibilities
  • Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills effectively.
  • Facilitate role-specific onboarding, orientation, and customer-specific training for new hires efficiently.
  • Lead live call-handling and patient interaction simulations smoothly.
  • Deliver professional learning aligned with adult learning principles consistently.
  • Conduct one-on-one check-ins to track progress and offer personalized coaching proactively.
  • Respond promptly to learner and stakeholder queries professionally.
  • Provide actionable feedback for continuous improvement.
  • Partner with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases collaboratively.
  • Maintain open, consistent communication and proactive follow-ups with learners.

Operational & Development Responsibilities
  • Support learners in navigating certification requirements and training pathways successfully.
  • Assign relevant resources based on job role or customer-specific needs accurately.
  • Maintain accurate training records, track performance, and analyze feedback for trends regularly.
  • Identify skill gaps and implement training interventions strategically.
  • Collaborate with the Talent Development team to enhance modules, materials, and delivery continuously.
  • Leverage technology, AI tools, and healthcare platforms innovatively.
  • Contribute to new learning sessions on HIPAA compliance, cultural dynamics, and best practices enrichingly.
  • Manage scheduling, reminders, attendance, and documentation for all sessions efficiently.
  • Report training outcomes and issues to stakeholders transparently.

Requirements
  • Bachelor's degree required.
  • 3-5+ years' experience in talent development, training delivery, facilitation, or related roles preferred.
  • Solid understanding of U.S. healthcare workflows and compliance standards advantageous.
  • Strong facilitation, presentation, and communication skills for both live and virtual settings essential.
  • High energy, extroverted presence, and ability to motivate learners in dynamic environments valuable.
  • Excellent interpersonal, problem-solving, and time-management abilities necessary.
  • Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems desirable.
  • Adaptable, organized, and quick to learn new processes and technologies ideal.

Why Join Us?

You will have the unique opportunity to shape the future of global employment. Your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities.


Equal Opportunity Employer

We are proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment.

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