
Technical Account Manager
6 days ago
About the Role
We are looking for a skilled Technical Account Manager to join our Customer Support team. In this role, you will be responsible for building strong relationships with our customers, providing expert guidance, and driving business growth.
Key Responsibilities:
- Develop and maintain close relationships with key customers, understanding their business needs and challenges.
- Provide expert technical guidance and support, helping customers get the most out of our platform.
- Work closely with internal teams to identify areas for improvement and implement process enhancements.
- Develop and execute strategic plans to drive business growth and increase customer satisfaction.
- Conduct regular check-ins with customers to ensure their needs are being met and identify opportunities for growth.
Requirements:
- Must possess excellent communication and relationship-building skills.
- Proven experience in technical account management, with a focus on building strong customer relationships.
- Ability to work independently and as part of a team, with strong prioritization and time management skills.
- Familiarity with web technologies, such as HTML, CSS, and JavaScript.
- Knowledge of CRM systems, such as Salesforce, Zendesk, or ServiceNow.
- Availability to work during U.S. business hours.
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