Customer Service Operations Manager

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Manager Position

We are seeking an experienced customer service manager to lead our team and drive customer satisfaction standards. The successful candidate will be responsible for resolving customer queries, arranging spare parts, and verifying product sales return notes.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively under pressure. They will also be able to motivate and supervise a team of customer service assistants.

This role involves conducting weekly meetings with the customer service team to evaluate pending complaints and prepare monthly budgets for service centres.

We are looking for a highly organized and proactive individual who can develop customer services policies and improve customer satisfaction standards.

Key Skills:
  • Excellent communication and problem-solving skills
  • Ability to work effectively under pressure
  • Motivational and supervisory skills
  • Organizational and planning skills


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