Customer Service Operations Manager
2 days ago
Service Operations Manager Job Description
The Service Operations Manager is responsible for overseeing the daily activities of the Customer Service Department. This includes planning and controlling parts and material consumption, conducting orientation programs for new staff members, and devising strategies to achieve repair and revenue targets.
Key Responsibilities:
- Plan and Control: Plan and control parts and material consumption to ensure efficient use of resources.
- Staff Development: Conduct orientation programs for new staff members and provide ongoing training and development opportunities to enhance their knowledge and performance.
- Strategic Planning: Devise strategies to achieve repair and revenue targets, and work with the NSM to forecast future targets and develop new plans to enhance CSD staff performance.
- Quality Assurance: Oversee reports to ensure they are accurate and informative, and implement policies and procedures to maintain high service standards.
- Communication: Communicate effectively with colleagues and customers, and motivate and develop a performing team in the Customer Service Department.
Requirements:
- Communication Skills: Excellent communication skills, including the ability to inform, help, and advise customers clearly and liaise effectively with other professionals.
- Problem-Solving Skills: Strong problem-solving skills, including the ability to understand customer requirements and resolve issues effectively.
- Leadership Skills: Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations, and the ability to lead and motivate a team.
Benefits:
- Opportunity for Growth: The opportunity to grow and develop your career in a dynamic and fast-paced environment.
- Competitive Salary: A competitive salary and benefits package.
- Collaborative Team: The chance to work with a collaborative and supportive team.
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