Regional Operations Director

5 days ago


Lahore, Punjab, Pakistan beBeeLogistics Full time 800,000 - 1,200,000
Job Title: Regional Operations DirectorOperations Overview

Major Duties and Responsibilities:

  1. Create an effective organizational structure to drive branch performance.
  2. Develop, execute, monitor, and update at regular intervals the business plan for the branch.
  3. Monitor key departmental productivity indicators including Shipments Per Desk (SPD), Revenue Per Desk (RPD), Expense Per Desk (EPD), Revenue Per Shipment (RPS), and Revenue to Expense ratio.
  4. Instill a culture of compliance with regulations, internal policies, and procedures such as Operational Process Standards (OPS).
  5. Collaborate with the management team to map and understand their department process flow, identifying areas for improved efficiency to enhance customer service and control costs.
  6. Ensure all customer standard operating procedures are documented and up-to-date in the database.
  7. Evaluate vendors at defined intervals, focusing on areas of possible improvement with corrective action plans where needed.
  8. Stay updated with industry knowledge by regularly reading business and trade journals and attending events.
Financial Management

Finances:

  1. Prepare the annual branch budget and review with senior management.
  2. Review monthly branch and department financial results, productivity, and goals.
  3. Improve branch cost control by reviewing, understanding, and focusing on it.
  4. Conduct weekly Accounts Receivable meetings to maintain payments within 30 days.
  5. Manage company credit procedures effectively.
  6. Utilize BNP to manage accounts payable to vendors.
  7. Resolve inter-company accounting discrepancies via AJAX reports.
  8. Review Daily Branch Revenue reports daily.
  9. Ensure contracts adhere to company contract policies before signing.
  10. Follow capex procedure for purchasing equipment.
  11. Use Top 20 Accounts report to evaluate client base development and revenue distribution, aiming for a balanced customer base.
Sales and Retention
  1. Drive branch growth through active sales involvement and coordination with the sales department.
  2. Attend weekly branch sales meetings and facilitate manager participation in the branch sales program.
  3. Assist in creating the annual district sales plan, ensuring alignment with budget and product business plans.
  4. Complete 5 Sales and/or Retention Calls per week, documenting them in databases.
  5. Ensure Customer Reviews are completed for customers with over $500 monthly revenue.
  6. Offer pricing alternatives, routing solutions, and technical assistance to clients through regional and global sales channels.
  7. Ensure active branch role in new business transition and continued development of existing business.

Requirements:

  • 4+ years of industry-specific qualification (country-specific).
  • Strong business acumen.
  • Proven leadership attitude and background.
  • Strong market and product knowledge.
  • Effective interpersonal skills, including listening, comprehension, clear communication, and negotiation.
  • Good computer skills (Excel, Word).

Reporting Structure: Country Manager or RVP



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