Client Relationship Specialist

5 days ago


Rawalpindi Cantonment, Pakistan Meds Nexus Private Limited Full time
Job Responsibilities

The Client Relationship Specialist will be responsible for building and maintaining strong relationships with clients. This includes communicating with clients through various channels, such as phone, email, and text message. The successful candidate will also be responsible for scheduling virtual meetings with clients and developing targeted email marketing campaigns.

The Client Relationship Specialist will work closely with the Manager to identify client needs and develop solutions to meet those needs. They will also be responsible for preparing detailed analysis reports and meeting minutes. Additionally, they will perform additional duties as assigned by the Manager.

Key responsibilities include resolving customer complaints efficiently and effectively, identifying client needs and responding accordingly, and performing additional duties as assigned by the Manager.

Requirements:
  • Excellent English communication (verbal and written) skills, preferably with a North American accent.
  • Experience with Microsoft Office (Word, Excel, PowerPoint), RingCentral, and Avaya/Cisco IP Phones.
  • Familiarity with the US Healthcare industry, with 2-3 years of hands-on experience in customer support.
  • Availability to work during US working hours.


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