Senior Customer Experience Director

2 days ago


Gujranwala, Punjab, Pakistan beBeeCustomerService Full time 1,200,000 - 1,500,000
Job Description

The Customer Service Manager will oversee a team of customer service representatives, providing exceptional service to customers in the USA and Canada. This role involves resolving complex issues, implementing process improvements, and managing remote teams.

Key Responsibilities:
  • Team Leadership: Supervise, train and mentor a team of customer service representatives to deliver high-quality service.
  • Customer Interaction Management: Oversee the handling of customer inquiries, complaints and order issues for knitted apparel.
  • Process Optimization: Develop and implement customer service policies, procedures and KPIs tailored to the garment retail industry.
Required Skills and Qualifications:

The ideal candidate will have experience in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.

Benefits:

This position offers a unique opportunity to provide exceptional customer service, develop leadership skills, and contribute to the growth of our company.



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