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Service and Sales Team Lead
6 days ago
The Sales Team Lead will be responsible for leading and supporting a team of customer service representatives and sales associates.
The ideal candidate will have excellent leadership skills, a strong understanding of sales processes, and the ability to foster a collaborative and productive team environment.
- Lead and support the team by setting an example through consistent performance in calls and customer engagement.
- Provide ongoing coaching, training, and support to team members to ensure high-quality service and sales effectiveness.
- Collaborate with the team to identify opportunities for process improvements and ensure efficient workflows.
- Monitor individual and team KPIs, ensuring targets are met or exceeded.
- Proven experience in sales, customer service, or a similar role, with exposure to outbound calling.
- Previous experience as a Team Lead or in a supervisory role within a sales or customer service environment.
- Strong communication and interpersonal skills to engage with customers and lead a team effectively.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Proficiency in CRM software and call center tools.
- A results-driven mindset with the ability to meet and exceed targets.
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Sales and Customer Service Director
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Sales Team Lead for Steel Products
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