Service and Sales Team Lead

6 days ago


Lahore, Punjab, Pakistan EcoEnergy Systems Full time
Team Leadership

The Sales Team Lead will be responsible for leading and supporting a team of customer service representatives and sales associates.

The ideal candidate will have excellent leadership skills, a strong understanding of sales processes, and the ability to foster a collaborative and productive team environment.

  1. Lead and support the team by setting an example through consistent performance in calls and customer engagement.
  2. Provide ongoing coaching, training, and support to team members to ensure high-quality service and sales effectiveness.
  3. Collaborate with the team to identify opportunities for process improvements and ensure efficient workflows.
  4. Monitor individual and team KPIs, ensuring targets are met or exceeded.
Requirements:
  1. Proven experience in sales, customer service, or a similar role, with exposure to outbound calling.
  2. Previous experience as a Team Lead or in a supervisory role within a sales or customer service environment.
  3. Strong communication and interpersonal skills to engage with customers and lead a team effectively.
  4. Ability to multitask, prioritize, and adapt in a fast-paced environment.
  5. Proficiency in CRM software and call center tools.
  6. A results-driven mindset with the ability to meet and exceed targets.


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