Cloud Support Specialist

1 week ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

As a Cloud Support Engineer, you will play a crucial role in providing top-notch support to our customers. Your technical expertise and excellent communication skills will enable you to cater to complex queries and provide solutions that benefit our users.

Key Responsibilities:
  • Provide timely and effective support through various channels, including tickets, chat, emails, and phone.
  • Demonstrate strong teamwork and adaptability in a dynamic 24/7 environment, with flexibility to work rotating shifts.
  • Cater to complex customer queries on chats/tickets and provide support to junior team members.
  • Monitor and react to abuse reports, escalating issues to Team Leads if necessary.
  • Help junior team members with reacting to Alerts on monitoring frameworks.
Requirements:
  • BS/BE in Computer Science/Engineering or related field with 4-5 years of relevant experience.
  • Strong knowledge of programming concepts, including PHP, JavaScript, HTML, CSS, Bash, and Python.
  • Advanced understanding of Linux operating environments (Debian, Ubuntu, CentOS) and web technologies (Apache, Nginx, Varnish, Memcache, MySQL, APC, PHP-FPM).
  • Excellent system performance troubleshooting skills.
  • Familiarity with services like GIT, SMTP, DNS, OpenVPN, Postfix, Crons, SSL, Sensu.
  • Ability to analyze logs and debug open-source application-related issues.
  • Strong analytical and decision-making skills, with a proactive approach to tackling new problems.


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