Customer Service Advocate

22 hours ago


Karachi, Sindh, Pakistan beBeeCustomer Full time 80,000 - 150,000
Unlock Customer Satisfaction

We empower our teams to drive customer experience through technology.

Our culture fosters innovation and collaboration, enabling us to achieve exceptional results.

Job Role:
  • Efficiently manage a large volume of customer inquiries via phone and chat, identifying and addressing their needs to achieve satisfaction.
  • Build trust with customers by maintaining open and interactive communication channels.
  • Demonstrate availability and adaptability in handling customer frustrations, improving perceptions of service.
  • Act as the customer's advocate, prioritize escalations, and ensure efficient resolution.
Key Requirements:
  • Strong phone skills and active listening.
  • Effective leadership skills to guide junior team members.
Preferred Qualifications:
  • Intermediate/OA Level academic qualifications.
  • At least 1 year of customer service experience (Call Centre).
  • Familiarity with industry standards and best practices.
  • Excellent command of English or Arabic.
  • Proficient in computer software, including MS Office.
  • Ability to work rotational shifts.

A collaborative work environment where every contribution is valued.



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