Customer Service Advocate

10 hours ago

Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Associate

We are seeking a highly skilled and motivated Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, or other communication channels.

Your primary responsibility will be to respond to customer inquiries, resolve issues in a timely and professional manner, and ensure that customers are satisfied with the service they receive. You will also be required to handle both inbound and outbound calls, as well as communicate with customers through various mediums.

To succeed in this role, you must possess excellent written and verbal communication skills, as well as the ability to work effectively in a fast-paced environment. Additionally, you should be proficient in Microsoft Office and have strong problem-solving skills.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Handle both inbound and outbound calls
  • Communicate with customers through various mediums
  • Provide exceptional customer service

Requirements:

  • High-level written and verbal communication skills
  • Proficient in Microsoft Office
  • Strong problem-solving skills
  • Ability to multitask and prioritize tasks effectively

Working Hours: Night Shift – 20:00hrs to 04:00hrs, Weekends off

Benefits: We offer market competitive pay and transport benefits.

Preferred Qualifications:

  • Ability to commute
  • Ability to keep information confidential
  • Ability to learn and grow
  • Ability to multi-task and prioritize tasks effectively
  • Strong phone and verbal communication skills along with active listening

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