Customer Support Professional

2 days ago

North Nazimabad Town, Pakistan beBeeSupport Full time

About This Role

We are looking for a highly skilled and motivated Customer Support Specialist to join our team. In this position, you will be the primary point of contact for clients, handling inbound calls and resolving questions about their vehicle service contracts.

This is an opportunity to make a real impact by providing value, empathy, and expert support to our clients. You will be working in a fast-paced environment, where no two days are the same.

Responsibilities

You will:

  • Handle inbound customer calls with professionalism and clarity
  • Assist clients with questions about their vehicle service contracts
  • Identify reasons for potential cancellations and work to retain the client
  • Explain coverage, pricing, terms, and incentives with confidence
  • Offer solutions: adjust payment plans, highlight benefits, or restructure coverage
  • Process adjustments, renewals, and cancellations per company policies
  • Collaborate across departments to ensure the client's experience is top-tier
  • Stay updated on industry trends and company product offerings
  • Meet weekly and monthly performance goals (save rate, call quality, handling time)

Requirements

We are looking for someone with:

  • A high school diploma or equivalent
  • Experience in customer service or retention roles preferred
  • Friendly, confident, and clear communication skills over the phone
  • Strong listening and empathy skills - you know how to connect
  • Ability to multitask and thrive in a fast-paced environment
  • Basic computer proficiency and the ability to learn internal systems
  • Prior knowledge of vehicle service contracts is a plus
  • A desire to grow within a mission-driven company

What We Offer

$15 - $17 hourly + commission

A supportive team atmosphere where you will be valued as an individual, not just another employee. We offer a competitive salary, opportunities for growth and development, and a chance to make a real difference in the lives of our clients.

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