Relationship Management Executive

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Role Overview:

This role involves executing customer contracts, working internally and externally to maximize customer satisfaction, and promoting revenue generation and profitability.

You will be responsible for owning the first level customer relationship for all Business As Usual activities, including incoming requests and enquiries.

Main Tasks:
  1. Coordinate contract execution with all relevant stakeholders to ensure a high level of customer satisfaction.
  2. Manage the end-to-end Sales Order Process for all customer order activities, including stock management, quoting, and invoicing.
  3. Support regulatory customer and internal compliance requirements.
  4. Manage customer queries and complaints to a satisfactory resolution.
  5. Support Account Managers in relation to contract delivery.
  6. Manage multiple small-medium size or complexity customer accounts with minimal support.
  7. Use internal tools and systems effectively.
  8. Gather and review information, troubleshoot, and make recommendations.
  9. Prepare and present customer reports and presentations.
  10. Provide leadership, coaching, and mentoring to entry-level colleagues.
  11. Assess needs and suggest or promote alternative products, services, and solutions.
  12. Sell or promote products or services.
  13. Organize customer retention and growth trend documentation.
Qualifications:

A general knowledge of our organization, products, and services is required.



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