Relationship Management Executive
3 days ago
This role requires managing the customer contract, delivering customer satisfaction, and driving revenue growth.
Main Accountabilities- Develop and maintain the customer relationship for BAU activities.
- Collaborate with stakeholders to execute contracts and ensure customer satisfaction.
- Oversee the sales order process, including stock management, quoting, and invoicing.
- Implement regulatory compliance for customers and internal processes.
- Address customer queries and complaints effectively.
- Support account managers in contract delivery.
- Contribute to internal teams in service delivery.
- Manage customer accounts with minimal supervision.
- Provide direct customer service, resolving inquiries and issues efficiently.
- Leverage internal tools and systems.
- Analyze data, identify issues, and provide recommendations.
- Present customer reports and presentations.
- Foster a general understanding of our organization, products, and services.
- Lead, mentor, and coach junior colleagues.
- Evaluate customer needs and propose alternative solutions.
- Promote products or services.
- Document customer retention and growth trends.
You should be adaptable, proactive, and results-driven in this fast-paced environment.
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