Service Excellence Lead

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
About the Position

This is a critical role within our organization, requiring an individual who can balance short-term needs with long-term goals. The ideal candidate will have excellent communication, negotiation, and problem-solving skills, as well as the ability to work collaboratively with various teams.

Main Responsibilities:
  • To identify and address areas for improvement within the after-sales department, implementing changes that drive enhanced customer satisfaction and increased efficiency.
  • To develop and execute plans for employee development, focusing on improving their skills and knowledge to better serve our customers.
  • To ensure seamless communication with brand partners, keeping them informed about important matters such as campaigns, recalls, and warranties.
  • To analyze customer feedback and use this insight to make data-driven decisions that drive business growth and improved customer relationships.
  • To create a positive work environment, promoting a culture of respect, inclusivity, and collaboration among all employees.
  • To stay up-to-date with industry trends and regulatory requirements, using this knowledge to inform strategic decisions and drive operational excellence.
  • To establish and maintain effective relationships with suppliers and partners, ensuring timely delivery of goods and services.


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