Operations Quality Assurance Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Description:

Quality Assurance Lead

We are seeking a highly skilled Quality Assurance Lead to lead our quality assurance efforts and drive excellence in project delivery. As a key member of our operations team, you will be responsible for defining quality requirements, standards, methodologies, and procedures to ensure timely and accurate project delivery.

Key Responsibilities:

  • Develop and implement quality assurance strategies to drive business growth and customer satisfaction.
  • Maintain up-to-date training materials and integrate business process and technology training.
  • Promote exceptional SLA and KPI performance through collaborative efforts with operations managers.
  • Monitor agent performance, provide coaching opportunities, and take corrective action as necessary.
  • Stay informed about industry and governmental trends to proactively identify impacts on business processes.

Requirements:

  • Bachelor's degree or equivalent experience in operations management and compliance.
  • Five years' experience in operations management and compliance.
  • Quality, project management, or auditing certification preferred.
  • Experience in systems and operations implementation.
  • Experience managing quality assurance activities for major programs or projects.
  • Training experience in complex business processes.
  • Working knowledge of security requirements, especially related to HIPAA and privacy standards.
  • Excellent communication, organizational, and leadership skills.

Employment Details:

  • Full-time employment
  • Mid-senior level position
  • Industries: Hospitals and Health Care
  • Management and Manufacturing job function


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