
Senior Call Center Operations Lead
20 hours ago
The ideal candidate will oversee the daily operations of our call center department, ensuring activities run smoothly and efficiently.
- Responsibilities include developing, implementing, enhancing, and supporting call center systems, technologies, and strategies.
- Key tasks include supervising staff, providing coaching, guidance, and training, while promoting a positive image of the organization in a professional manner.
- The successful candidate will participate in marketing campaigns, product launches, and contribute to achieving sales, quality control, and customer service goals.
Candidates with 3-5 years of experience are encouraged to apply.
Key Skills:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Experience with call center systems and technologies
- Knowledge of products and services
We are a leading provider of staffing solutions, dedicated to helping clients find the best talent in the market.
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