Call Center Operations Director

3 days ago

Karachi, Sindh, Pakistan beBeeLeader Full time $55,000 - $70,000

As a seasoned leader, you will be responsible for establishing a comprehensive training program to enhance the skills of new hires and existing staff. This will ensure that our team provides exceptional service quality.

Job Responsibilities

- Develop and implement efficient scheduling strategies based on forecasted volumes to optimize resource allocation.
- Create and enforce policies and procedures that promote productivity and efficiency.
- Collaborate with other managers to continuously evaluate and improve operational procedures, ensuring high levels of customer satisfaction and accuracy.
- Provide hands-on support to resolve staff issues promptly.
- Serve as a liaison between our organization and other departments to facilitate communication and collaboration.
- Stay up-to-date with industry trends, regulatory requirements, and ensure compliance with relevant laws and regulations.
- Work closely with Human Resources to assess staff performance, identify areas for improvement, and develop corrective action plans as needed.
- Contribute to the development and implementation of sales programs to drive business growth.
- Analyze program metrics to recommend improvements to sales scripts and processes, and develop action plans to achieve desired outcomes.
- Conduct competitive analysis to compare performance across centers and identify opportunities for improvement.
- Refine the sales ordering process to enhance call center performance.
- Lead regular business reviews with each center to discuss performance, goals, and progress towards objectives.
- Hold weekly status calls with each center to review performance and address any challenges or concerns.

Requirements

- Minimum 5 years of experience in a similar role
- Proven leadership experience with a track record of coaching and developing employees to achieve ambitious goals
- Sales and marketing expertise
- Excellent communication and analytical skills
- Proficiency in managing big picture goals and metrics

Information Technology Services - Karachi, Pakistan

  • Call Center Operations Director

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCustomerExperience Full time

    The Role:We are seeking a seasoned Duty Operations Manager to oversee and drive the performance of our Call Center team, ensuring seamless operations, excellent customer experience, and maximum sales.Key Responsibilities:Develop and execute sales targets for assigned teams to achieve business objectives, driving efficiency and providing expert guidance on...

  • Manager Call Center Operation

    3 weeks ago

    Karachi, Sindh, Pakistan E-Square Full time

    One of the leading multinational companies that has recently taken over a few projects in Pakistan is looking for a Manager for their premium call center operations. The incumbent must have 4-5 years of experience in different areas of call centers, preferably as a Team Leader for 4 years, Assistant Manager for 2 years, or Manager with at least one year of...

  • Call Center Operations Professional

    3 days ago

    Karachi, Sindh, Pakistan beBeeOperations Full time 1,000,000 - 1,500,000

    Call Center Operations ManagerThe Call Center Operations Manager is responsible for overseeing the day-to-day operations of the call center, ensuring that all processes are running smoothly and efficiently. This includes managing a team of customer service representatives, coordinating training programs, and implementing quality control measures to ensure...

  • Call Center

    1 week ago

    Karachi, Sindh, Pakistan Voice Bridge communications Full time

    Call Center / Tele Marketing Positions (Work From Home)We are excited to announce that we are looking to expand our team with the addition of 5-6 Call Center / Tele Marketing professionals. This is a fantastic opportunity for individuals who are driven, articulate, and ready to connect with customers. The positions are remote, allowing you to work from the...

  • Call Center Office Manager

    3 weeks ago

    Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Job Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...

  • Call Center Agent

    7 days ago

    Karachi, Sindh, Pakistan Digit EMB Full time

    We are currently looking for enthusiastic and customer-oriented individuals to join our team as Call Center AgentsJob Responsibilities:Answering inbound calls from customers and providing assistance with their inquiries or concernsMaking outbound calls to customers for various purposes such as follow-ups, surveys, and promotionsHandling customer complaints...

  • Call Center Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeManager Full time

    About the JobThis role is responsible for overseeing the smooth operation of call center and back office support functions. As a key member of our team, you will be accountable for ensuring that all aspects of customer service are met while maintaining high levels of efficiency and productivity.

  • Call Center Agent

    1 week ago

    Karachi, Sindh, Pakistan PAYD Tech Solutions Full time

    Call Center Agent - Bengali Language PAYD Tech Solutions, Pakistan Call Center Agent - Bengali (Fresh Graduates)About Company:PAYD Tech Solutions is a leading company in the Consumer Services industry, operating as a peer-to-peer lending platform that provides short-term loans and debt facilities. We currently serve Bangladesh, Pakistan, and China, and are...

  • Call Center Representative

    2 weeks ago

    Karachi, Sindh, Pakistan The Sun Global Full time

    We are currently looking for energetic and passionate call center representatives to join our teams. We are hiring experienced call center agents for our Medicare Campaign.Job Responsibilities:The Call Center Agent will be responsible for managing and taking calls professionally and confidently.Follow communication scripts when handling different topics and...

  • Call Center Agent

    1 week ago

    Karachi, Sindh, Pakistan Zihms Full time

    Zihms is seeking motivated and enthusiastic Call Center Representatives to join our dynamic team.As a representative, you will be responsible for handling inbound and outbound calls across various campaigns, providing exceptional customer service, and ensuring customer satisfaction.Job SpecificationAnswer incoming calls and respond to customer inquiries...