Accounts Receivable Specialist

11 hours ago


Islamabad, Islamabad, Pakistan beBeeCollection Full time $50,000 - $70,000
Job Overview

Motive empowers operations teams with tools to enhance work efficiency, safety, and profitability.

The platform provides complete visibility and control, significantly reducing manual tasks by automating and simplifying processes.

About the Role:
  • Act as the primary contact for customers regarding account balances (CM/DM/Payment/Invoice).
  • Proactively and reactively address billing concerns, including subscription fees and one-time charges.
  • Manage high call volumes, handling both inbound and outbound calls.
  • Utilize Salesforce and Zuora to investigate and resolve payment issues.
  • Analysis and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
  • Support the monthly close process by ensuring accurate period cutoffs.
  • Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.
  • Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
  • Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.
  • Respond to and resolve customer support cases related to collections in a timely manner.
  • Generate accurate reports and forecasts on collection performance.
  • Ensure compliance protocols and data integrity across ERP and billing systems.
  • Participate in ad hoc financial and operational projects as needed.


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