Regulatory Expert

6 days ago


Islamabad, Islamabad, Pakistan AA Exchange Full time

We are seeking a highly experienced Regulatory Expert to join our team at AA Exchange, Pakistan.

Job Overview

The ideal candidate will have a proven track record in managing the day-to-day functions of the customer support department, responding to escalated customer support issues, and implementing processes to enhance customer satisfaction.

Key Responsibilities:

  • Manage the customer support department's daily operations
  • Respond to complex customer complaints and resolve issues efficiently
  • Develop and implement strategies to improve customer experience and retention
  • Maintain up-to-date knowledge of industry trends and best practices
  • Oversee team performance and provide regular feedback and coaching
  • Foster collaboration with corporate counsel and HR departments to ensure effective enforcement of company policies
  • Conduct audits and generate internal reports to inform business decisions
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in Customer Support and/or Compliance
  • Excellent communication and problem-solving skills
  • Strong knowledge of management methods and techniques
  • Proficiency in English and working knowledge of customer service software and databases
  • Awareness of industry trends and ability to think strategically


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