Commercial Engagement Expert

17 hours ago


Gujranwala, Punjab, Pakistan beBee Careers Full time
Commercial Engagement Expert

The Commercial Engagement Expert plays a vital role in fostering strong customer relationships and driving business growth through exceptional customer service.

  • Engage with customers at the Experience Center, building trust and rapport.
  • Develop comprehensive knowledge of CRM systems and linked portals to optimize customer interactions.
  • Effectively handle customer inquiries and resolve issues, ensuring customer satisfaction.
  • Drive product upselling initiatives at the Experience Center, contributing to revenue growth.
  • Identify opportunities to enhance customer experience and minimize wait/service times, promoting a culture of excellence.
  • Empower customers with confidence and self-assurance, enabling effective service delivery.
  • Address customer complaints promptly, ensuring timely resolution and maintaining trust.
  • Focus on customer retention and churn management, optimizing business outcomes.
  • Collaborate with stakeholders to resolve issues, ensuring seamless communication and coordination.
  • Achieve monthly KPIs related to adherence, service, and sales, driving performance excellence.
Essential Skills

To succeed as a Commercial Engagement Expert, you should have:

  • Excellent communication and interpersonal skills.
  • A minimum Bachelor's degree.
  • Strong stakeholder management and effective communication abilities.
  • Experience in sales and services.
  • Proficiency in Microsoft Office and email communication.
  • Knowledge of telecom products and customer management systems.
  • Ability to manage stakeholders and standardize action plans.


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