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17 hours ago
The Commercial Engagement Expert plays a vital role in fostering strong customer relationships and driving business growth through exceptional customer service.
- Engage with customers at the Experience Center, building trust and rapport.
- Develop comprehensive knowledge of CRM systems and linked portals to optimize customer interactions.
- Effectively handle customer inquiries and resolve issues, ensuring customer satisfaction.
- Drive product upselling initiatives at the Experience Center, contributing to revenue growth.
- Identify opportunities to enhance customer experience and minimize wait/service times, promoting a culture of excellence.
- Empower customers with confidence and self-assurance, enabling effective service delivery.
- Address customer complaints promptly, ensuring timely resolution and maintaining trust.
- Focus on customer retention and churn management, optimizing business outcomes.
- Collaborate with stakeholders to resolve issues, ensuring seamless communication and coordination.
- Achieve monthly KPIs related to adherence, service, and sales, driving performance excellence.
To succeed as a Commercial Engagement Expert, you should have:
- Excellent communication and interpersonal skills.
- A minimum Bachelor's degree.
- Strong stakeholder management and effective communication abilities.
- Experience in sales and services.
- Proficiency in Microsoft Office and email communication.
- Knowledge of telecom products and customer management systems.
- Ability to manage stakeholders and standardize action plans.
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Commercial Aerospace Expert
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Real Estate Experts
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Residential and Commercial Brokers
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Sales and Customer Engagement Expert
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Content Marketing Expert
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Sales and Service Expert
23 hours ago
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Remote Photoshop Expert
2 weeks ago
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Commercial Development Manager
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Digital Marketing Expert
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