Digital Transformation Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeDigitalTransformation Full time

Job Summary:

We are seeking a detail-oriented and analytical Digital Transformation Specialist to join our team. The successful candidate will play a key role in driving digital innovation, identifying opportunities for process improvement, and ensuring successful implementation of digital transformation initiatives.

Main Responsibilities:

  1. Digital Process Analysis:
    • Conduct thorough analysis of clients' digital processes and systems, including customer interaction platforms, omnichannel technologies, and CRM & Customer Billing platforms.
    • Identify gaps, inefficiencies, and opportunities for improvement.
    • Develop comprehensive business requirements and specifications for digital projects.
    • Capture and manage user stories in Jira.
    • Process documentation and identification of key dependencies.
  2. Stakeholder Engagement:
    • Collaborate with clients, stakeholders, and cross-functional teams to gather and document requirements.
    • Facilitate workshops and meetings to elicit business needs and priorities.
    • Communicate effectively with technical and non-technical stakeholders.
  3. Solution Design:
    • Work closely with the technical team to design and develop digital solutions that meet business needs.
    • Create process models, wireframes, and prototypes to illustrate proposed solutions (when required).
    • Ensure solutions align with clients' strategic objectives and technical architecture.
  4. Project Management:
    • Assist in the planning, coordination, and execution of digital transformation projects.
    • Monitor project progress, identify risks, and implement mitigation strategies.
    • Ensure projects are delivered on time, within scope, and with quality.
    • Create and manage Jira boards.
  5. Data Analysis:
    • Analyze data to provide insights and recommendations for decision-making.
    • Develop and maintain dashboards, reports, and visualizations to track key performance indicators.
    • Utilize data analytics tools to support business analysis and reporting.
  6. Change Management Initiatives:
    • Support clients in managing change related to digital transformation.
    • Develop training materials and conduct training sessions for end-users.
    • Provide ongoing support and troubleshooting as needed.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology or a related field (Master's degree is an advantage).
  • Proven experience as a Business Analyst, preferably in a digital or technology-focused environment.
  • Strong understanding of digital technologies, business processes, and data analysis.
  • Proficiency in business analysis tools and methodologies.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work collaboratively with diverse teams and stakeholders.
  • Proficiency in project management and data analysis tools (e.g., JIRA, Microsoft Project, Tableau, Power BI).
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

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