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Technical Support Director

3 weeks ago

Saddar Town, Pakistan Softech Microsystems Full time
Job Summary

The Technical Support Director will lead our technical support team in providing exceptional service to our clients. This individual will be responsible for developing and implementing strategies to improve technical support efficiency and effectiveness.

Main Accountabilities:

  • Develop and execute technical support strategies to enhance customer satisfaction and retention
  • Oversee the development and maintenance of technical support documentation and procedures
  • Liaise with internal stakeholders to ensure seamless communication and collaboration
  • Manage and prioritize technical support requests to ensure timely resolution
  • Mentor and coach support team members to ensure they have the necessary skills and knowledge to excel in their roles
Requirements
  • Master's degree in Computer Science or related field
  • Minimum 5 years of experience in a technical support role with a focus on leadership and team management
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Familiarity with ITIL and other relevant frameworks