Help Desk Professional with Excellent Communication Skills

2 days ago


Lahore, Punjab, Pakistan Rocktech Digital Full time

Rocktech Digital is a leading provider of innovative technology solutions. We are seeking a highly skilled Support Specialist to join our team.

About the Role:

The Support Specialist will be responsible for providing exceptional customer service by responding to inquiries, resolving issues, and maintaining strong relationships with customers.

  • Key Responsibilities:
  • Responding to customer inquiries through various channels, including email, chat, and phone.
  • Troubleshooting technical issues and working with the development team to resolve complex problems.
  • Resolving customer complaints in a timely and professional manner.
  • Accurately documenting customer interactions, including any issues raised and how they were resolved.
  • Collaborating with the development team to provide feedback on customer issues and improve the overall customer experience.
  • Staying up-to-date on product updates and new features, and communicating those changes to customers effectively.
Requirements:
  1. Previous experience in a customer support or customer service role is highly desirable.
  2. Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
  3. Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.
  4. Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
  5. Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
  6. Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
  7. Solid computer literacy, including proficiency in MS Office applications.
  8. Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.
  9. Strong team player with the ability to collaborate effectively with colleagues across departments.
  10. A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.


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