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Help Desk Professional with Excellent Communication Skills
2 days ago
Rocktech Digital is a leading provider of innovative technology solutions. We are seeking a highly skilled Support Specialist to join our team.
About the Role:The Support Specialist will be responsible for providing exceptional customer service by responding to inquiries, resolving issues, and maintaining strong relationships with customers.
- Key Responsibilities:
- Responding to customer inquiries through various channels, including email, chat, and phone.
- Troubleshooting technical issues and working with the development team to resolve complex problems.
- Resolving customer complaints in a timely and professional manner.
- Accurately documenting customer interactions, including any issues raised and how they were resolved.
- Collaborating with the development team to provide feedback on customer issues and improve the overall customer experience.
- Staying up-to-date on product updates and new features, and communicating those changes to customers effectively.
- Previous experience in a customer support or customer service role is highly desirable.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Strong problem-solving and decision-making abilities, with the capacity to think quickly and provide effective solutions.
- Exceptional interpersonal skills and a friendly, patient, and empathetic demeanor when dealing with customers.
- Ability to multitask and prioritize effectively in a fast-paced environment, while maintaining attention to detail and meeting deadlines.
- Proficient in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
- Solid computer literacy, including proficiency in MS Office applications.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as customer support may be required during these times.
- Strong team player with the ability to collaborate effectively with colleagues across departments.
- A strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
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