
Sales and Customer Service Representative
2 days ago
Sales and Customer Service Representative
We are seeking a professional to provide excellent customer service and support in a fast-paced environment.
Key Responsibilities:- Handling inbound and outbound calls, resolving customer inquiries, and promoting travel services and products.
- Making outbound calls to follow up with customers, confirm reservations, and upsell additional services and products.
- Providing assistance with booking travel arrangements, including flights, accommodations, car rentals, and tours.
- Keeping accurate records of customer interactions, and transactions, and updating customer information in the database.
- Collaborating with other team members, including sales representatives and customer service agents, to ensure a seamless customer experience.
- Staying updated on industry trends and knowledge of the latest travel destinations, packages, and services.
- Adhering to company policies, and procedures, and maintaining a high level of professionalism and ethical conduct at all times.
- Proven experience as a call center agent or similar customer service role, preferably in the travel industry.
- Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
- Strong customer service and sales-oriented mindset with the ability to build rapport and relationships with customers.
- Ability to multitask and work effectively in a fast-paced environment, handling high call volumes while maintaining a positive attitude.
- Knowledge of travel booking systems and reservation processes is an advantage.
- Strong problem-solving skills and the ability to resolve customer issues efficiently and effectively.
- Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent; additional certification in customer service or travel-related fields is a plus.
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