Sales and Customer Service Representative

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Sales and Customer Service Representative

We are seeking a professional to provide excellent customer service and support in a fast-paced environment.

Key Responsibilities:
  1. Handling inbound and outbound calls, resolving customer inquiries, and promoting travel services and products.
  2. Making outbound calls to follow up with customers, confirm reservations, and upsell additional services and products.
  3. Providing assistance with booking travel arrangements, including flights, accommodations, car rentals, and tours.
  4. Keeping accurate records of customer interactions, and transactions, and updating customer information in the database.
  5. Collaborating with other team members, including sales representatives and customer service agents, to ensure a seamless customer experience.
  6. Staying updated on industry trends and knowledge of the latest travel destinations, packages, and services.
  7. Adhering to company policies, and procedures, and maintaining a high level of professionalism and ethical conduct at all times.
Requirements:
  1. Proven experience as a call center agent or similar customer service role, preferably in the travel industry.
  2. Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
  3. Strong customer service and sales-oriented mindset with the ability to build rapport and relationships with customers.
  4. Ability to multitask and work effectively in a fast-paced environment, handling high call volumes while maintaining a positive attitude.
  5. Knowledge of travel booking systems and reservation processes is an advantage.
  6. Strong problem-solving skills and the ability to resolve customer issues efficiently and effectively.
  7. Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
  8. High school diploma or equivalent; additional certification in customer service or travel-related fields is a plus.


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