Community Relations Director

6 days ago


Karachi, Sindh, Pakistan DigitalOcean LLC Full time
Job Overview

We are seeking a dynamic and skilled individual to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners.

Key Responsibilities:
  • Customer Engagement and Demos

    • Conduct live product demos for customers, addressing their technical queries and showcasing key features.
    • Act as the bridge between the company and its customers, providing feedback to internal teams for improvements.
  • Content Creation and Management

    • Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around the product.
    • Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience.
  • On-Camera Presence

    • Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.
  • Community Building

    • Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
    • Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
    • Participate in online discussions and forums to help advocate for Cloudways services, engage and answer questions from users.
  • Marketing Channel Collaboration

    • Work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness.
    • Assist in identifying and engaging with key influencers, affiliates, and partners within the industry.
Requirements:
  • Proven experience in community relations management, technical content creation, or a related role.
  • Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
  • Confident on-camera presence for live sessions, webinars, and interviews.
  • Strong technical aptitude with the ability to create engaging technical content.
  • Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
  • Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc.
  • Experience working with content creators to develop video tutorials, courses, or related media.
  • Bachelor's degree in Computer Science or a related field.


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