Customer Service Operations Manager

1 day ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

As a Customer Support Supervisor, you will oversee the performance of a team of customer support agents, focusing on delivering exceptional customer experiences and meeting key operational metrics. Your expertise will help us continue to grow and improve our customer support services.

Main Responsibilities:
  • Manage a team of customer support agents across multiple channels.
  • Develop strategies to enhance customer satisfaction, first contact resolution rates, and other KPIs.
  • Collaborate with cross-functional teams to improve existing workflows and processes.
  • Achieve SLAs, productivity, and quality targets.

You will work closely with our Program, Quality, and Training teams to ensure seamless integration and continuous improvement.



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