Front Desk Liaison

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 360,000 - 480,000
Job Overview

The role of a Front Desk Officer involves providing exceptional customer service, handling administrative tasks efficiently, and being the primary point of contact for patients and visitors.

Key Responsibilities
  • Effectively manage patient check-in and check-out processes to ensure seamless operations.
  • Schedule, confirm, and reschedule appointments using medical software while maintaining accurate records.
  • Maintain confidentiality and update patient information as required.
  • Collect payments, issue receipts, and handle billing or insurance forms when necessary.
Requirements
  • A high school diploma or equivalent qualification is essential, with additional training or certification in administration or healthcare being advantageous.
  • 1–2 years of experience in a receptionist or front desk role, preferably within a healthcare setting, is beneficial.
  • Excellent verbal and written communication skills are crucial for effective interaction with patients and colleagues.
  • Strong interpersonal and customer service skills are essential for building positive relationships.
  • Proficiency in MS Office and medical scheduling or billing software (e.g., EMR, HMS) is required.

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