Chief Onboarding Specialist

1 day ago

Lahore, Punjab, Pakistan beBeeTechnical Full time

Job Opportunity

We are seeking a highly skilled Technical Operations Specialist to lead the onboarding of new clients and ensure a seamless setup of our customer data platform.

This role involves configuring integrations, validating event tracking, and troubleshooting marketing pixels across various platforms.

The ideal candidate will be responsible for ensuring a smooth client experience by configuring product apps for new Shopify merchants, implementing tracking integrations, and verifying that each setup meets client goals and technical requirements.

Key Responsibilities:

  • Configure product apps for new Shopify merchants
  • Implement tracking integrations for Google Analytics, Meta Pixel/CAPI, Google Ads, Klaviyo, and more
  • Verify that each setup aligns with client goals and technical requirements

Event Validation & Troubleshooting:

  • Use browser DevTools to inspect event payloads and network calls
  • Validate pixel events across Shopify Liquid and headless frontends (e.g., Hydrogen)
  • Identify and resolve tracking issues quickly; escalate complex cases appropriately
  • Maintain accurate, client-specific implementation documentation

Process & Documentation:

  • Follow structured onboarding checklists and contribute to process improvements
  • Keep internal documentation and knowledge bases up to date
  • Help train support automation tools with reliable, technical input

Requirements:

  • Excellent written English and confident client communication via email and Slack
  • 3+ years in a technical support, onboarding, or implementation role
  • Familiarity with GA4, Meta Pixel, Google Ads, and other digital marketing tools
  • Working knowledge of Shopify (themes, apps, and store setup)
  • Hands-on experience using DevTools to debug JavaScript and validate events
  • Basic understanding of JavaScript and how web events are triggered
  • Highly organized with strong attention to detail and documentation practices
  • Self-motivated, reliable, and focused on delivering accurate results

Bonus Points:

  • Experience with Shopify Liquid or Hydrogen
  • Familiarity with Klaviyo, Postscript, or similar marTech tools
  • Prior work at a CDP or Shopify-focused SaaS platform
  • Exposure to Google Tag Manager (GTM) or other tag management systems

Job Details:

  • Seniority level Mid-Senior level
  • Employment type Full-time
  • Job function Business Development and Sales
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