Customer Experience Improvement Coach

7 hours ago


Lahore, Punjab, Pakistan Transpotech Services Full time
Customer Experience Improvement Coach

We are seeking a skilled Customer Experience Improvement Coach to join our quality assurance team at Transpotech Services. As a key member of our team, you will be responsible for improving the overall customer experience by evaluating customer support interactions and identifying areas for improvement.

Main Responsibilities:
  1. Evaluate customer support interactions based on established performance metrics and quality standards.
  2. Monitor calls and emails to ensure adherence to company policies, industry regulations, and ethical standards.
  3. Provide timely and constructive feedback to customer support agents.
  4. Collaborate with the training team to identify training needs.
  5. Maintain detailed records of evaluation scores and performance trends.

Benefits:
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


  • Lahore, Punjab, Pakistan Youth Career Management Full time

    We're seeking a Performance Improvement Coach to join our team at Youth Career Management. In this role, you'll identify and assess future and current training needs, develop overall or individualized training and development plans, and deploy various training methods to achieve desired outcomes.You'll also be responsible for conducting effective induction...


  • Lahore, Punjab, Pakistan PakWheels Full time

    Excellence in Customer ExperienceJob OverviewPakWheels is committed to delivering exceptional customer experiences, and we are seeking a highly skilled Quality Assurance Executive to join our team. As a key member of our Customer Support team, you will play a vital role in upholding our high standards of customer service.Key Responsibilities• Listen to...

  • Call Center Coach

    18 hours ago


    Lahore, Punjab, Pakistan Transpotech Services Full time

    Coach and ImproveWe are seeking a Call Center Coach to join our team at Transpotech Services. As a Call Center Coach, you will work closely with our customer support agents to evaluate their performance, provide guidance, and help them improve their skills.Your Key ResponsibilitiesMonitor calls taken by customer support agents and provide feedback on...


  • Lahore, Punjab, Pakistan Gujranwala Food Industries (Pvt) Ltd. Full time

    We are seeking a Coaching and Leadership Expert to join our sales team at Gujranwala Food Industries (Pvt) Ltd. The ideal candidate will have a proven track record of driving sales growth and improving team performance through effective coaching and leadership.Key ResponsibilitiesDevelop and implement effective coaching programs to improve sales team...


  • Lahore, Punjab, Pakistan PakWheels Full time

    PakWheels.com is committed to delivering exceptional customer experiences, and we're seeking a talented Customer Experience Lead to drive this mission forward.Key Responsibilities:Collaborate with the Customer Support team to identify areas for improvement and develop strategies to enhance customer interactions.Monitor and evaluate recorded calls to assess...


  • Lahore, Punjab, Pakistan Connexis Pvt. Limited Full time

    About the RoleThe Manager Technical/Operations will play a critical role in driving business success through effective leadership and management of a team of Solutions Development and Customer Services professionals. The successful candidate will be responsible for achieving department SLAs, metrics, and OKRs, while ensuring seamless customer experience...


  • Lahore, Punjab, Pakistan Gujranwala Food Industries (Pvt) Ltd. Full time

    Are you a seasoned Sales Manager looking for a new challenge? Gujranwala Food Industries (Pvt) Ltd. has an exciting opportunity for a highly motivated and experienced professional to join our team.Job RequirementsThe successful candidate will have a strong background in sales management, with expertise in coaching sales reps to improve their performance and...

  • DevOps Coach

    7 hours ago


    Lahore, Punjab, Pakistan Soliton Technologies Full time

    Agile Team Lead Job SummaryWe are seeking an experienced Agile Team Lead to join our team at Soliton Technologies. The successful candidate will lead Agile teams in delivering high-quality products efficiently, ensuring adherence to Agile principles and guiding teams toward continuous improvement.Key ResponsibilitiesLeadership: Provide leadership to Agile...


  • Lahore, Punjab, Pakistan Glow Full time

    About GlowAt Glow, we're committed to making insurance more accessible and affordable for small business owners. Our mission is to provide them with peace of mind, so they can focus on growing their businesses.The Opportunity:We're seeking a highly motivated Sales Enablement Trainer to join our team. As a key member, you'll be responsible for creating and...


  • Lahore, Punjab, Pakistan PakWheels Full time

    Position SummaryPakWheels.com is looking for a dedicated Quality Assurance Executive to oversee the maintenance of high-quality customer service standards. This role demands strong analytical skills, a keen eye for detail, and a genuine passion for quality excellence.Main Tasks:Review recorded calls to assess adherence to scripts, product knowledge, and...


  • Lahore, Punjab, Pakistan SnSkies Pvt. Ltd. Full time

    SnSkies Pvt. Ltd. is seeking a highly skilled professional to join our team as a CUSTOMER EXPERIENCE MANAGER. In this role, you will be responsible for ensuring that all customers have a positive experience with our product.ResponsibilitiesMonitor customer feedback and identify areas for improvement.Develop and implement strategies to improve customer...


  • Lahore, Punjab, Pakistan Peak Solutions Full time

    Job OverviewWe are seeking a highly skilled Marketing Strategy Coach to join our team at Peak Solutions. As a key member of our organization, you will be responsible for designing and delivering comprehensive training programs focused on digital marketing strategies, tools, and techniques.Main Responsibilities:Develop Strategic Training Content: Create...


  • Lahore, Punjab, Pakistan SolutionInn Full time

    Job Summary:We are looking for an experienced Customer Experience Strategist to join our team at SolutionInn. In this role, you will be responsible for analyzing customer behavior and developing strategies to improve customer satisfaction and loyalty. If you have a passion for customer-centric roles and a strong understanding of data analysis tools, we...


  • Lahore, Punjab, Pakistan Moriox Shoes Full time

    Job Overview: Moriox Shoes is dedicated to delivering exceptional customer experiences. We are seeking a talented individual to join our support team as a customer service representative.The successful candidate will possess strong problem-solving and conflict-resolution skills, with the ability to work independently and as part of a team.This role offers...


  • Lahore, Punjab, Pakistan PakWheels Full time

    About PakWheelsPakWheels.com is a leading company in the automobile landscape, dedicated to providing exceptional service to our customers.Job OverviewWe are seeking a highly motivated Quality Assurance Executive to join our team. In this role, you will be responsible for ensuring that our customer support team provides exceptional service to our...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    Service Delivery ManagerWe are looking for an experienced Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of exceptional customer service and support.Key Responsibilities:Manage day-to-day operations of our customer service teamDevelop and implement processes to improve customer satisfactionMonitor...


  • Lahore, Punjab, Pakistan Mansha Brothers Full time

    **Required Skills and Qualifications:**To be successful in this role, you will need to have:At least 5 years of experience in a relevant fieldA strong background in IT, Networking, and SecurityExcellent communication and problem-solving skillsThe ability to work effectively in a team environmentLeadership and coaching skills


  • Lahore, Punjab, Pakistan The First Law Full time

    The First Law is committed to delivering exceptional customer service and experience. We are seeking a highly skilled and dedicated Customer Experience Associate to join our team as a Support Team Representative. In this role, you will be responsible for responding to customer inquiries, providing product and service information, and collaborating with team...


  • Lahore, Punjab, Pakistan Parhlo Full time

    Job DescriptionWe are seeking a motivated and results-driven Quality Assurance Executive to join our team at Parhlo. As a key member of our customer experience team, you will play a vital role in ensuring that our customers receive the highest level of service.Your primary responsibility will be to monitor and analyze our customer interactions, identifying...


  • Lahore, Punjab, Pakistan Maahi Developers (Pvt.) Ltd. Full time

    Job OverviewWe are looking for a talented individual to fill the position of Customer Relations Specialist at Maahi Developers (Pvt.) Ltd.This is an exciting opportunity for a graduate with a strong background in customer service and experience in using Microsoft Office Tools.The successful candidate will be responsible for managing customer relationships,...