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Call Center Coach
8 hours ago
Coach and Improve
We are seeking a Call Center Coach to join our team at Transpotech Services. As a Call Center Coach, you will work closely with our customer support agents to evaluate their performance, provide guidance, and help them improve their skills.
Your Key Responsibilities
- Monitor calls taken by customer support agents and provide feedback on performance.
- Develop and implement coaching plans to enhance agent performance.
- Collaborate with the training team to design and deliver training programs.
- Analyze data to identify areas for improvement and track progress.
- Presentation of insights to management for informed decision-making.
- Ensuring compliance with company policies and industry regulations.
About Our Company
At Transpotech Services, we pride ourselves on being a leader in the chauffeured transportation industry, committed to excellence and innovation. We aim to foster a healthy work culture where our employees can grow and thrive.
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