Call Center Coach

8 hours ago


Lahore, Punjab, Pakistan Transpotech Services Full time

Coach and Improve

We are seeking a Call Center Coach to join our team at Transpotech Services. As a Call Center Coach, you will work closely with our customer support agents to evaluate their performance, provide guidance, and help them improve their skills.

Your Key Responsibilities

  1. Monitor calls taken by customer support agents and provide feedback on performance.
  2. Develop and implement coaching plans to enhance agent performance.
  3. Collaborate with the training team to design and deliver training programs.
  4. Analyze data to identify areas for improvement and track progress.
  5. Presentation of insights to management for informed decision-making.
  6. Ensuring compliance with company policies and industry regulations.

About Our Company

At Transpotech Services, we pride ourselves on being a leader in the chauffeured transportation industry, committed to excellence and innovation. We aim to foster a healthy work culture where our employees can grow and thrive.



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