Software Engineer for Baggage Handling Systems

4 days ago


Gujranwala, Punjab, Pakistan Vanderlande Full time

Company Overview

Vanderlande is a global leader in the design, development, and delivery of innovative logistic process automation solutions. Our company understands the complexities associated with successful airport and parcel operations and delivers future-proof solutions.

We are seeking a highly skilled technical professional to join our team as a High-Level Controls Support Engineer. In this role, you will be responsible for analyzing and assisting in servicing baggage handling system controls software.

Job Description

  • Identify problems and perform root cause analysis of upper-level control software of Vanderlande baggage handling systems, in close collaboration with other teams.
  • Review system and application logs to trace issues and gather information for analysis.
  • Develop and maintain customer-specific validation test processes and reports for change control log.
  • Continuously monitor IT infrastructure, application, and material handling application environment.
  • Triage all events reported and maintain incident reports.
  • Plan and deliver preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.).
  • Be the primary point of contact for customers, so it's essential to have good communication skills. Taking ownership is your core value.
  • Analyze problems by asking the right questions, listen to the customer, and translate your findings into a technical solution.
  • Have a systematic way of troubleshooting a problem top-down or bottom-up, whichever is required.
  • Think in cause-effect advising the customer on the next course of action minimizing downtime for the operation.
  • Take proactive measures based on own insight, lifecycle plans, or preventive maintenance plans.


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