Ramp and Baggage Services Executive

5 days ago


Gujranwala, Punjab, Pakistan dnata Airport Services Full time

The Terminal Manager Professional will be responsible for leading the day-to-day operations of assigned terminals, ensuring seamless passenger flow and efficient baggage handling. This role requires strong leadership and communication skills to mentor a team of Duty Terminal Managers and RBS staff.

Responsibilities:
  • Lead terminal operations to ensure efficiency and effectiveness
  • Supervise Ramp & Baggage Services operations, including check-in, departure and arrival handling, lost & found, excess baggage, ticketing, and lounges
  • Mentor Duty Terminal Managers and RBS staff to develop their skills and knowledge
  • Collaborate with airline accounts, Station Managers, and other teams to resolve any issues or concerns
  • Participate in meetings with airlines, take minutes, and ensure follow-up on action items to drive progress
  • Work closely with CAAS and CAG on regulatory matters to ensure compliance
  • Prepare for and participate in airline audits, ensuring that all necessary documentation is in order
  • Coordinate airline system trials, terminal moves, and system cutovers to minimize disruptions
  • Monitor shift reports and resolve follow-up items to maintain high levels of customer satisfaction
  • Ensure incident reporting and inform Head of Ramp & Baggage Services to address any potential safety risks
  • Collaborate with Resource Planning and Human Resources to ensure sufficient staffing levels and training programs


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