
Technical Service Specialist
7 days ago
About Our Company
Pixel Communications is committed to delivering top-notch customer service. We're seeking an experienced Customer Support Specialist to help us achieve this goal.
Job Overview
- Engage with customers through various communication channels.
- Offer expert advice on our products and services.
- Address customer complaints and resolve issues promptly.
- Maintain accurate records of customer interactions.
- Collaborate with internal teams to resolve complex customer problems.
- Develop and update customer support materials.
Essential Skills
- A minimum of 2 years of customer-facing experience.
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Familiarity with customer support software or CRM systems is desirable.
- A customer-focused attitude with strong interpersonal skills.
Desirable Qualifications
- Background in a tech or SaaS environment.
- Proven ability to handle high-pressure situations effectively.
Our Benefits Package
- A competitive salary and performance-based incentives.
- Flexible working hours.
- Ongoing training and development opportunities.
- Health and wellness benefits.
- A range of additional employee perks.
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