Job Title: Technical Service Consultant

6 days ago


Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

About Us

Joblogic Service Management Software is a UK-based SaaS company established in 1998. We are the fastest-growing industry in service management software, providing field service businesses with an all-in-one management solution SaaS/CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.

Job Role

We are seeking a technical support consultant to join our team. The ideal candidate will have a strong background in SQL, database management, and reporting. They should also possess excellent communication and problem-solving skills.

Main Responsibilities:

  1. Create and optimize SQL reports to extract data from the Azure DB.
  2. Develop dynamic dashboards using Stimulsoft.
  3. Investigate bugs and provide effective solutions.
  4. Participate in the Agile development cycle.
  5. Prepare workflows and update records in Jira and other ticket management software.
  6. Communicate with customers through different channels.
  7. Prioritize and manage multiple open issues.
  8. Present complex technical information to non-technical audiences.
  9. Coordinate issue resolution efforts with other departments.
  10. Design and develop Power BI reports and dashboards.
  11. Establish integrations between cloud-based applications.
  12. Create comprehensive documentation.
  13. Implement API endpoints.

Requirements

  • Graduation in engineering, computer science, or a relevant field.
  • Minimum 2 years of proven related experience.
  • Strong proficiency with SQL.
  • Excellent English communication skills.
  • Ability to multitask.
  • Experience using Jira, Microsoft SQL Server Management Studio, Visual Studio, and Azure Data Studio.
  • Hands-on experience in C# and HTML.
  • First-hand experience in data visualization.
  • Aptitude to learn new methods.


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