Network Infrastructure Specialist

6 days ago

Lahore, Punjab, Pakistan beBeeNetwork Full time

About the role

Burq aims to simplify delivery processes by partnering with leading delivery companies. We provide an easy-to-use platform for businesses to offer delivery services to their customers.

As a Network & Endpoint Administrator, you will be responsible for managing Burq's network infrastructure, enforcing internet policies, and resolving technical issues across devices.

This role combines network security, compliance with fair usage policies, and hands-on IT support to ensure seamless operations and secure connectivity.

  • Maintain and troubleshoot internet connectivity, firewalls, switches, and VPNs.
  • Implement reverse block policies (whitelisting/blacklisting) to control access to websites/applications per organizational guidelines.
  • Monitor for breaches and unauthorized access using tools like SIEM, IDS/IPS, and firewall logs.
Key Responsibilities:
  • Network & Security Management:
    • Maintain and troubleshoot internet connectivity, firewalls, switches, and VPNs.
    • Implement reverse block policies (whitelisting/blacklisting) to control access to websites/applications per organizational guidelines.
    • Monitor for breaches and unauthorized access using tools like SIEM, IDS/IPS, and firewall logs.
  • Endpoint Support:
    • Diagnose and resolve hardware/software issues on employee laptops (e.g., OS errors, driver conflicts, connectivity problems).
    • Perform repairs or coordinate with vendors for hardware replacements (e.g., screens, keyboards).
    • Install, configure, and update authorized software (e.g., productivity tools, security patches).
  • Policy Enforcement & Compliance:
    • Enforce reverse block policies by configuring content filtering tools (e.g., OpenDNS, Squid Proxy) to block non-compliant websites/services.
    • Monitor bandwidth usage to ensure adherence to Burq's Fair Usage Policy (FUP), restricting non-work activities (e.g., streaming, gaming).
    • Investigate policy violations and escalate repeat offenders.
  • User Training & Assistance:
    • Train employees on Burq's IT policies, including acceptable internet use and security protocols.
    • Provide step-by-step guidance for basic troubleshooting (e.g., Wi-Fi connectivity, email setup).
  • Documentation & Reporting:
    • Maintain records of network configurations, device inventories, and policy violations.
    • Generate monthly reports on network performance, security incidents, and policy compliance.

Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

Experience: 3–5 years in network administration and endpoint support.

Certifications: CCNA, CompTIA A+/Network+, CISSP, or similar.

Technical Skills:
• Expertise in configuring firewalls (e.g., Cisco, Fortinet) and reverse block/content filtering tools.
• Proficiency in troubleshooting Windows/macOS, hardware (laptops/desktops), and enterprise software.
• Knowledge of Active Directory, MDM (Mobile Device Management), and remote support tools (e.g., TeamViewer).

Soft Skills: Strong communication, patience for user support, and attention to detail.

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