IT Infrastructure Specialist

The role of the System and Network Administrator is to oversee, manage and maintain multiple client environments' IT infrastructures.

• Key Responsibilities:
• Administer and maintain network infrastructures including routers, switches, firewalls and wireless technologies from various vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP and Aruba.
• Manage and maintain server environments both on-premises and in the cloud using Windows Server (2008-2022) and virtualization technologies like VMWare and Hyper-V.
• Support and administer Microsoft 365, Active Directory and Azure environments including user management, group policies and cloud-based services.
• Implement and maintain firewalls and VPN solutions like Cisco AnyConnect, Meraki, SonicWall and Fortinet to ensure secure remote access and data protection.

• Security and Compliance:
• Monitor, configure and manage security protocols including intrusion detection/prevention systems, firewalls and anti-virus solutions.
• Perform regular security assessments, vulnerability scans and patch management to ensure compliance with security best practices.
• Work with clients to develop and implement disaster recovery and business continuity plans.

• Support and Troubleshooting:
• Provide Level 1 and Level 2 technical support for system, network and application issues.
• Use remote management tools to diagnose and resolve issues in a timely manner ensuring minimal disruption to client operations.
• Troubleshoot problems across various client environments ranging from simple desktop issues to complex network problems.

• Virtualization and Cloud Services:
• Administer VMWare environments including the installation, configuration and maintenance of virtual servers.
• Provide expertise in cloud services particularly Azure to support client needs for scalable and resilient infrastructure.

• Collaboration and Ticket Management:
• Collaborate with internal and external teams to provide effective IT solutions and support.
• Utilize ticketing systems such as ConnectWise, Kaseya and ServiceNow to track, manage and resolve support requests in an organized and timely manner.
• Ensure proper documentation of all configurations, troubleshooting efforts and solutions in the ticketing system.

• Monitoring and Reporting:
• Proactively monitor network and system performance using monitoring tools to detect and resolve potential issues before they impact client operations.
• Provide regular reports on system performance uptime and security incidents to management and clients.

• Minimum 5 years of experience as a System and Network Administrator with a proven track record of installing configuring maintaining and troubleshooting network and data center technologies.
• Minimum 5 years of experience in a helpdesk or technical support role providing frontline support and resolving issues via ticketing systems.
• Expertise in Microsoft 365 Active Directory and Azure cloud platforms including advanced user and group management permissions and cloud services administration.
• In-depth knowledge of firewall technologies and VPN solutions such as Cisco AnyConnect Meraki SonicWall and Fortinet with hands-on experience configuring and troubleshooting these systems.
• Strong proficiency in VMWare and other virtualization platforms including virtual machine setup maintenance and performance tuning.
• Experience managing Windows desktop and server environments (2008-2022) with a strong understanding of patch management updates and system hardening.
• Proficiency with ticketing and remote management tools such as ConnectWise Kaseya ServiceNow and other similar platforms.
• Solid understanding of networking protocols including TCP/IP DNS DHCP and VPN configurations.
• Strong problem-solving skills with the ability to work efficiently in a fast-paced environment and manage multiple client systems simultaneously.

• Experience with monitoring tools and network management platforms for proactive system maintenance and issue detection.
• Familiarity with additional virtualization technologies like Hyper-V.
• Strong understanding of disaster recovery planning and implementation.
• Certification in relevant areas such as Microsoft Cisco or VMware e.g. MCSA CCNA VCP.