Digital Operations Manager

1 day ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly experienced and skilled Digital Operations Manager to oversee the day-to-day technical operations of our existing digital platforms and client accounts. This role will be instrumental in ensuring the seamless integration, maintenance, and performance of digital solutions, as well as supporting our clients' growth and satisfaction through technical expertise and project management.

Key Responsibilities:
  1. Digital Platform Management:
    • Oversee the technical management and maintenance of client websites, ensuring they are secure, optimized, and fully functional.
    • Collaborate with web developers, designers, and IT teams to ensure website performance, uptime, and scalability.
    • Regularly monitor site performance (page load speed, uptime, etc.) and implement technical improvements.
    • Implement and manage CMS (e.g., WordPress, Shopify, Drupal) updates, plugin integrations, and other website functionalities.
    • Troubleshoot and resolve technical issues related to websites, hosting, or integrations with third-party tools.
  2. Digital Marketing Operations:
    • Oversee the implementation of digital marketing strategies and campaigns, working closely with the digital marketing team.
    • Ensure proper integration of digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media tools, email marketing platforms) with client websites.
    • Monitor, analyze, and report on digital marketing campaign performance, offering insights and technical improvements.
    • Ensure smooth execution of SEO, SEM, PPC, and other performance marketing strategies.
    • Collaborate with marketing teams to implement A/B testing, conversion rate optimization, and landing page enhancements.
  3. Client Support & Communication:
    • Serve as the primary point of contact for clients regarding technical issues or website concerns.
    • Provide timely and clear communication to clients about technical progress, issues, or enhancements.
    • Offer expert advice and recommendations on technical improvements for websites and digital marketing initiatives.
    • Ensure all client requests are handled efficiently and effectively, aligning technical capabilities with client needs and expectations.
  4. Team Leadership & Collaboration:
    • Manage a team of web developers, technical specialists, and other technical personnel to ensure project delivery and client satisfaction.
    • Collaborate with the internal team to define project timelines, objectives, and ensure that tasks are completed on schedule.
    • Ensure the team adheres to best practices and high-quality standards for both technical and client-facing deliverables.
    • Provide guidance and mentorship to junior team members and help foster a positive and productive team environment.
  5. Technical Documentation & Reporting:
    • Maintain up-to-date technical documentation for all projects, systems, and digital marketing campaigns.
    • Create and present regular technical performance reports to clients and internal stakeholders.
    • Provide recommendations for system upgrades, integrations, and optimization based on data and emerging digital trends.

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