Sales and Support Team Lead

4 days ago


Islamabad, Islamabad, Pakistan People Full time

About the Role:

As a seasoned professional, you will lead the Sales Support team to ensure seamless day-to-day operations. This involves establishing clear targets, providing guidance, monitoring performance, and motivating the team to achieve excellence.

Maintaining high standards of customer satisfaction and quality in all interactions is crucial. To achieve this, you will implement training programs to enhance team capabilities and performance.

Sales Department Collaboration:

  • You will contribute to lead generation strategies, develop sales tactics, and create customer engagement approaches.

Operations Team Coordination:

  • Streamlining service delivery processes and resolving issues efficiently are key aspects of your role.

Clients:

  • Fostering direct interaction with clients to resolve issues and ensure satisfaction is essential.
  • Building strong relationships through open communication will be a top priority.

Vendors/Partners:

  • Managing partnerships and support services as needed is an important part of your responsibilities.

Requirements:

Education: A Bachelor's or Master's degree in Marketing, Sales, or a related field is required.

Experience: 3-5 years of professional experience with a minimum of 2 years in sales or customer support team leadership is necessary.

Key Skills: Fluency in English (written and spoken), CRM tools proficiency, sales software expertise, and ability to work flexible hours or shifts are essential.

Industry Experience: International markets or BPO industries are preferred.



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