
Support Team Lead
4 days ago
Job Specification
">The ideal candidate for this Support Team Lead role will have excellent leadership skills, with the ability to motivate and guide a team of support specialists. They will be responsible for monitoring and managing mailboxes related to service calls, meeting client service requests, and ensuring that all ticket information is shared and entered correctly.
Key Responsibilities- Monitoring and managing mailboxes related to service calls
- Meeting various client service requests
- Understanding the scope of work and requirements
- Acting as a bridge between clients and resources
- Creating and ensuring all ticket information is shared and entered correctly
- Ensuring that information is shared with other departments in a timely manner
- Coordination with resources
- Ensuring that 100% of service calls are entertained in the best manner
- Mitigating issues and resolving escalations
Requirements
- Excellent leadership skills
- Ability to motivate and guide a team of support specialists
- Excellent analytical and problem-solving capabilities
- Focus on accuracy and detail
- Very organized, meticulous, and detailed in entering information
- Able to effectively plan, prioritize, and multi-task in high-volume workload situations
- Self-starter with proven ability to take ownership
- Self-motivated and driven
- Owns overall relationships with Quattris Clients and resources
- Comfortable working on a roster basis
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