Customer Support Team Manager

8 hours ago


Islamabad, Islamabad, Pakistan People (Professional Employers Pvt Ltd) Full time
Customer Support Team Manager

We are seeking an experienced customer support team manager to join our team at People (Professional Employers Pvt Ltd). As a key member of our sales support team, you will be responsible for overseeing the team and ensuring that customers receive exceptional service.

The ideal candidate will have a strong background in sales and customer support, with experience in international markets or BPO industries. You will work closely with the sales department to develop and implement sales strategies, as well as collaborate with the operations team to ensure seamless service delivery.

Responsibilities
  1. Lead the sales support team to ensure high customer satisfaction and quality standards.
  2. Set targets and help the team to achieve them through effective motivation and performance monitoring.
  3. Collaborate with the sales department on lead generation, sales strategy, and customer handling.
  4. Coordinate with the operations team for seamless service delivery and issue resolution.

Education: BBA or MBA in Marketing or Sales, Essential Experience: 3-5 years of professional experience, At least 2 years in sales or customer support team leadership.



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