
Client Success Professional
4 days ago
At Interact Globals, we're looking for a Client Success Professional to manage client relationships and ensure their success through service delivery and support.
Key Responsibilities:- Implementation & Training: Lead clients through onboarding and training, ensuring they understand how to maximize the value of our services.
- Relationship Management: Foster strong client relationships, gather feedback to improve services, and ensure continuous service improvement.
- Performance Monitoring: Proactively address any issues that may arise and ensure smooth, effective service delivery.
- Issue Resolution: Handle escalations and provide timely and effective resolutions to client concerns.
- Retention & Growth: Focus on client retention, renew contracts, and identify opportunities to grow client accounts and expand services.
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