Customer Support Representative Opportunity
2 days ago
TalentPop is seeking a highly skilled Customer Support Representative to join our team. This role involves providing top-notch support to customers via various communication channels, ensuring their queries are resolved promptly and professionally.
Key Responsibilities:- Respond to customer inquiries in a friendly and professional manner.
- Manage customer tickets efficiently using Gorgias and Shopify platforms.
- Stay updated on product information, order tracking, returns, and account concerns.
- Excellent written and spoken English communication skills.
- At least 1 year of experience with both Shopify and Gorgias.
- Ability to work independently handling multiple conversations at once.
- Patient and empathetic approach when addressing customer concerns.
- Strong work ethic, attention to detail, and team-oriented mindset.
- A reliable computer or laptop with i5 processor or equivalent.
- A stable internet connection with at least 15 Mbps upload/download speed.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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