Client Service Manager for Site Operations

12 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

As a key member of our team, the Client Service Manager For Outdoor Advertising will play a vital role in overseeing various sites within Karachi. This individual will be responsible for providing strategic direction, coordination, and evaluation of staff and department performance.

Main Responsibilities:
  1. Respond promptly to customer inquiries, ensuring timely resolutions and maintaining high levels of satisfaction.
  2. Collaborate with internal departments to meet service requirements and provide instructions for efficient job execution.
  3. Understand customer needs and identify opportunities for product improvement, increased utilization, and optimized channel usage.
  4. Maintain quality standards through regular reviews and analysis.
  5. Analyze service performance with internal departments and clients, generating actionable insights for continuous improvement.
  6. Recruit, train, and develop employees, while planning, assigning, and directing work to achieve optimal results.
  7. Communicate billing information accurately and ensure timely payments from clients.
  8. Hold site staff accountable for quality and production, implementing necessary encouragement or disciplinary actions.
  9. Foster positive relationships with government agencies.
  10. Communicate company expectations and goals to all site staff, promoting a culture of accountability.
  11. Track and report productivity for weekly and monthly assessments.
Job Specifications:
  1. Effective complaint handling and administrative issue resolution.
  2. Customer-focused, proactive, and service-oriented approach.
  3. Excellent communication and interpersonal skills.
  4. Able to meet deadlines and adapt to changing circumstances.
  5. Flexibility to work late hours and travel frequently.
  6. Ability to develop teams on professional lines.
  7. Fluency in both spoken and written English.
  8. Proficiency in computer applications.


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