
Customer Support Specialist
3 days ago
Job Description:
">- Resolve customer inquiries regarding Vehicle Service Contracts with professionalism, clarity, and urgency
- Identify reasons for potential cancellations and work to retain the customer
- Explain coverage, pricing, terms, and incentives with confidence
- Offer solutions: adjust payment plans, highlight benefits, or restructure coverage
- Process adjustments, renewals, and cancellations per company policies
- Collaborate across departments to ensure the customer's experience is top-tier
- Stay updated on industry trends and company product offerings
- Meet weekly and monthly performance goals (save rate, call quality, handling time)
Required Skills and Qualifications:
">- Bachelor's degree or equivalent
- At least 1 year of experience in customer service or retention roles
- Friendly, confident, and clear communicator over the phone
- Strong listening and empathy skills — you know how to connect
- Ability to multitask and thrive in a fast-paced environment
- Basic computer proficiency and the ability to learn internal systems
- Prior knowledge of Vehicle Service Contracts is highly desirable
- A desire to grow within a mission-driven organization
Benefits:
">- Competitive hourly wage + commission
- Medical, dental, and vision insurance
- PTO
- Performance-based hybrid work-from-home available after 30 days
- Team culture focused on support, recognition, and growth
About Us:
">We're a fast-growing organization that values exceptional customer experiences.
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