Support Service Technician

12 hours ago


Lahore, Punjab, Pakistan Contour Software Full time

About Us

Contour Software is a leading provider of industry-leading solutions, covering more than 100 industry domains in predominantly mature markets. As a subsidiary of Constellation Software Inc., we are part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world.

About Constellation1

Constellation1, a part of Constellation Real Estate Group, is a premier provider of industry-leading real estate marketing solutions. We specialize in developing cutting-edge real estate websites, mobile technologies, interactive voice response systems, and marketing services tailored to home builders. As part of our commitment to delivering exceptional services, we are seeking motivated and dynamic Support Specialists to join our team in Lahore.

Job Description

As a Technical Support Specialist at Constellation1, you will be responsible for providing top-tier technical support to our clients, ensuring a seamless user experience with our products. This role involves troubleshooting software issues, answering client inquiries, and helping users understand how to maximize the value of our solutions.

Responsibilities

  • Provide technical support and troubleshooting for software issues via telephone, email, or our ticketing system.
  • Respond to client inquiries regarding the use of supported software, helping them navigate features and functions.
  • Offer solutions and guidance for basic technical support related to software and operating systems.
  • Participate in the after-hours 'call duty' schedule to ensure continued support outside of regular working hours.
  • Document, track, and manage support tickets to ensure timely resolution of all client concerns.


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