Product Support Associate

12 hours ago


Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

At Joblogic Service Management Software, we are seeking a skilled Product Support Associate to join our team. As a Product Support Associate, you will play a crucial role in supporting our customers with their technical and non-technical issues.

About the Role:

  • Provide exceptional customer support through various communication channels, including live chat, email, and phone.
  • Troubleshoot complex technical issues and provide timely resolutions to ensure high customer satisfaction.
  • Work closely with our development team to identify and resolve product-related issues.
  • Develop and maintain strong relationships with customers to build trust and loyalty.
  • Stay up-to-date with new product enhancements and features to effectively communicate them to customers.

Required Skills and Qualifications:

  • Minimum of 2 years of experience in a customer-facing role, preferably in software or technology industry.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Strong problem-solving and analytical skills to troubleshoot complex technical issues.
  • Proficiency in using ticket tracking/logging tools and screen sharing software.
  • Ability to work in a fast-paced environment and prioritize tasks efficiently.

Benefits:

  • Opportunity to work with a leading service management software company.
  • Competitive salary and benefits package.
  • Professional working environment with opportunities for growth and development.


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