Technical Operations Manager

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title

The Manager Technical/Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants.

This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed.

Responsibilities
  • Leading a team of Solutions Development and Customer Services
  • Coaching and mentoring of team members
  • Achieving department SLAs, metrics, and OKRs
  • Resource scheduling for team and Projects
  • Evaluate team member performance based on KPI's
  • Professional development and career pathing
  • Owning and resolving customer escalations
  • Providing direct customer support as needed
  • Working on continuous process improvements and projects


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