
Senior Regional Business Leader
1 day ago
The Regional General Manager plays a pivotal role in maximizing regional sales and revenue with a focus on customer satisfaction.
- This leader oversees the design, construction, and operations of the local access network.
- A key responsibility is ensuring the availability of resources to each division for optimal performance.
- The manager works closely with CTO and divisional heads to propose a local access network plan.
- Construction of the access network is authorized and overseen by this individual.
- Maintaining a local network involves closely monitoring the performance of divisions.
- Customer satisfaction level in the region is managed by this leader.
- Timely resolution of fault complaints is ensured.
- Product installation is done efficiently.
- Retailing and increasing the subscriber base are key objectives.
- This leader enhances existing revenue streams and optimizes additional revenue streams at the regional level.
- Maintenance and evaluation of each division's performance against targets is crucial.
- Corrective actions are taken as needed.
- Regional operations are controlled using SAP/CMS, integrated at HQ level.
- Safety and security of all organizational installations under jurisdiction are ensured.
- Employee performance is monitored and evaluated.
Primary Key Performance Indicators:
- Restores networks within stipulated time.
- Achieves revenue targets.
- Achieves PSTN gross and net sales targets.
- Reduces registered faults within specified timeframe.
- Reduces PSTN repeat fault percentage to predefined levels.
- Provides quality service to customers.
Secondary Key Performance Indicators:
- Succeeds in divisional revamp projects.
- Evaluates subordinate performance.
Essential Skills and Qualifications
- Knowledge of applicable regulations and standards.
- Experience in designing and implementing procedures.
- Experience in management and control.
- Strong knowledge of telecom industry.
- Understanding of organizational support and operating functions.
- Knowledge of business operations and administration.
- Project and process management skills.
- Facilitating new technological requirements and advancements.
- Data management skills.
- Supporting professional development and knowledge building.
- Demonstrating informal leadership and team collaboration.
- Anticipating client needs and problem-solving.
- Exceeding expectations.
- Breaking down complex issues and making viable decisions.
- Managing stress effectively.
- Optimizing resource use and monitoring resource allocation.
Desirable Experience and Qualifications
- Extensive network operations and management experience (12+ years).
- Masters degree in Engineering or Business Management.
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